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Sandwich Artist®
Reports To: Management
Position Summary
The Sandwich Artist® greets and serves guests, prepares food, maintains food
safety and sanitation standards, and handles or processes light paperwork.
Exceptional customer service is a major component of this position.
Tasks and Responsibilities*:
- Exhibits a cheerful and helpful manner while greeting guests and preparing
their orders.
- Demonstrates a complete understanding of menu items and explains them to
guests accurately.
- Uses Point of Sale system/cash register to record the order and compute
the amount of the bill. Collects payment from guests and makes change.
- Performs Cash-In Procedure- accounting for all forms of money, bread,
etc., during the shift.
- Prepares food neatly, according to formula, and in a timely manner.
- Checks products in sandwich unit area and restocks items to ensure a
sufficient supply throughout the shift.
- Understands and adheres to proper food handling, safety and sanitation
standards during food preparation, service and clean up.
- Cleans and maintains all areas of the restaurant to promote a clean image.
Understands and adheres to the 3-step method for cleaning.
- Understands and adheres to all quality standards, formulas and procedures
as outlined in the SUBWAY® Operations Manual.
- Maintains a professional appearance and grooming standards as outlined in
the SUBWAY® Operations Manual.
- Performs light paperwork duties as assigned.
- Completes University of SUBWAY®courses as directed
Prerequisites:
Education: Some high school or equivalent.
Experience & Skills: No previous experience
required.Ability to understand and implement written and verbal instruction.
Physical: Must be able to work any area of the restaurant
when needed and to operate a computerized Point of Sale system/cash register.
Position requires bending, standing, and walking the entire workday. Must have
the ability to lift 10 pounds frequently and up to 30 pounds occasionally.
Senior Sandwich Artist®
Reports To: Management
Position Summary
The Senior Sandwich Artist® performs a variety of duties,
including greeting and serving guests, preparing product, maintaining food
safety and sanitation standards, and completing light paperwork. Trains newer
or less experienced Sandwich Artists® in all tasks and
responsibilities. Exceptional customer service is a major component of this
position
TASKS AND RESPONSIBILITIES:
- Performs all tasks and responsibilities of a
Sandwich Artist® as outlined in Sandwich Artist®
job description.
- Trains newer or less experienced Sandwich
Artists® in their tasks and responsibilities.
- Understands and adheres to all quality standards,
formulas and procedures as outlined in the SUBWAY® Operations
Manual.
- Maintains a professional appearance and grooming
standards as outlined in the SUBWAY® Operations
Manual.
- Performs light paperwork duties as assigned.
- Completes University of SUBWAY® courses as
directed.
Prerequisites:
Education: Some high school or equivalent.
Experience & Skills: Experience in a restaurant
environment. Ability to understand and implement written and verbal
instruction.
Physical: Must be able to work any area of the restaurant
when needed and to operate a computerized Point of Sale system/cash register.
Position requires bending, standing, and walking the entire workday. Must have
the ability to lift 10 pounds frequently and up to 30 pounds occasionally.
Shift Manager
Reports To: Management
Position Summary
The Shift Manager supervises the operations of a shift to ensure that food
safety, product preparation, cleanliness and inventory control standards are
maintained. This may include scheduling and supervising staff.
Exceptional customer service is a major component of this position.
TASKS AND RESPONSIBILITIES:
- Performs all tasks and responsibilities of a Senior Sandwich
Artist® as outlined in Senior Sandwich Artist® job
description.
- Trains newer or less experienced Sandwich Artists® in their
tasks and responsibilities.
- Practices inventory control standards.
- Inspects equipment and storage facilities throughout a shift to
ensure that equipment is in proper working order.
- Schedules and supervises staff as needed.
- Performs paperwork duties as needed.
- Completes University of SUBWAY® courses as directed
Prerequisites:
Education: High school diploma or equivalent.
Experience & Skills: A minimum of 1 year experience in a
restaurant environment, communication and organizational skills.
Physical: Must be able to work any area of the restaurant
when needed and to operate a computerized Point of Sale system/cash register.
Position requires bending, standing, and walking the entire workday. Must have
the ability to lift 10 pounds frequently and up to 30 pounds occasionally.
Assistant Manager
Reports
To: Management/Franchisee
Position Summary
The Assistant Manager supervises daily operations to ensure that food safety,
product preparation, cleanliness and inventory control standards are maintained.
Schedules and supervises staff. Maintains standards of restaurant safety and
security. Exceptional customer service is a major component of this
position.
TASKS AND RESPONSIBILITIES:
1. Performs all tasks and responsibilities of a Shift Manager as
outlined in the Shift Manager job description. 2. As needed,
supervises food preparation to ensure that food safety and operations standards
are maintained. 3. Coordinates and supervises staff so that standards
of cleanliness are maintained as outlined in the SUBWAY®
Operations Manual. 4. Manages a staff of approximately 4 to
12. Assigns, oversees and evaluates work. Recommends promotion, transfer, or
termination of employees. May conduct written and verbal staff
evaluations. 5. Performs paperwork duties and assists with product
orders and inventory as needed. 6. Assists with planning of special
events and promotions. 7. Completes University of SUBWAY®
courses as directed
Prerequisites:
Education: High school diploma or equivalent.
Experience & Skills: Experience in restaurant
operations, preferably with supervisory experience. Requires excellent
communication skills, ability to deal with all levels of employees. Computer
knowledge is desirable.
Physical: Must be able to work any area of the restaurant
when needed and to operate a computerized Point of Sale system/cash register.
Position requires bending, standing, and walking the entire workday. Must have
the ability to lift 10 pounds frequently and up to 30 pounds occasionally
Manager
Reports To: Management/Franchisee
Position Summary
The Manager performs and directs overall restaurant management. Directs staff
to ensure that food safety, product preparation, and cleanliness standards are
maintained. Maintains standards of restaurant safety and security. Recruits
staff and oversees training program. Responsible for inventory and money control
systems – may establish inventory schedules. Responsible for local marketing
initiatives – may contact prospective customers to promote sales. Maintains
business records. Exceptional customer service is a major component of this
position.
TASKS AND RESPONSIBILITIES:
- Completes and posts the staff work schedules.
- Recruits, rewards and terminates staff as needed.
- Communicates changes of food preparations formulas, standards, etc. to
staff.
- Ensures that all local and national health and food safety codes are
maintained and company safety and security policy are followed.
- Maintains business records as outlined in the SUBWAY®
Operations Manual. Analyzes business records to increase sales.
- Supports local and national marketing initiatives.
- Identifies and contacts prospective customers to promote sales.
- Plans special events and promotions.
- Completes University of SUBWAY® courses as directed
Prerequisites:
Education: High school diploma or equivalent, college degree
preferred.
Experience & Skills: A minimum of two (2) years in a
restaurant environment, experience in supervising and training staff. Excellent
verbal and written communication skills.
Physical: Must be able to work any area of the restaurant
when needed and to operate a computerized Point of Sale system/cash register.
Position requires bending, standing, and walking the entire workday. Must have
the ability to lift 10 pounds frequently and up to 30 pounds occasionally.
Multi Unit Manager
Position Summary
The Multi-Unit Manager coordinates and supports all activities within the
assigned geographic area. Trains, coaches and supports managers. Plans and sets
business goals. Focuses on in-store issues.
TASKS AND RESPONSIBILITIES:
- Coaches and trains shift managers, assistant managers, and managers on
operational excellence. Helps to develop new hire orientation programs
and rewards programs, monitors training processes to ensure quality
training of employees. Develops and maintains staffing levels for
managers and assistant managers. Implements management training.
- Provides leadership to managers and staff in the geographic area to
ensure compliance with standards as set in the
SUBWAY®Operations Manual and applicable government
regulations.
- Ensures that correct operational procedures are followed and takes
corrective action if necessary.
- Works with staff to achieve sales goals, using available reports to
identify opportunities.
- Supports local and national marketing initiatives.
- Completes University of SUBWAY® courses as
directed.
Prerequisites:Education: High School Diploma or equivalent, college degree
preferred.
Experience & Skills: 3-5 years of successful,
operational management experience in a restaurant environment. Excellent
communication, interpersonal, and conflict resolution skills. Basic math and
accounting skills and strong analytical/decision making skills are needed;
demonstrated achievement in staff selection, coaching and development.
Physical: Must be physically able to work any station in the
restaurant when needed and to operate a computerized Point of Sale System/cash
register. Position requires bending, standing, and walking the entire workday.
Must have the ability to lift 10 pounds frequently and up to 30 pounds
occasionally
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